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Customer
Service
We, here at Olympics
Jewelers, want your online purchasing to be an easy and fun experience.
We have dedicated an entire page to help answer some of your questions.
If you have any further questions, please do not hesitate to contact
us at 213-489-4485.
Frequently
Asked Questions
Here are some
of the most common questions that we get asked:
What
are your showroom hours?
Our showroom is open Monday-Saturday
from 10:00am to 5:00pm PST.
Whom
do I contact if I have a question about my online order?
You may contact John Allaf, Betsey Brohman
or Charlotte Dickson at Olympics Jewelers at (213) 489-4485, by fax
at (213) 489-1755 or by
email at: info@e-diamondsandjewelry.com
How
long will it take to receive my jewelry order?
Your order will be finished within
10 business days from the date that you placed your order. Custom
jewelry will take approximately 20 business days to complete.
Can
I check the status of my online order?
You
may check the status of your online order by either contacting us
at (213) 489-4485 or by email at info@e-diamondsandjewelry.com
How
will my order be shipped?
Please see our page entitled
"Policy" and look under the Shipping Policy.
Can
I ship my order to an International location?
Yes, we are able to ship to International
addresses. Please call our showroom to get specific shipping and handling
rates.
How
do I get an item repaired?
Olympics Jewelry would be happy
to repair any item of jewelry purchased either through our website
or at our showroom for you at a minimal cost. You may either send
us the item to be repaired or you can stop by our showroom and we
can repair it for you.
Can
I get an appraisal for my jewelry?
Absolutely. We would be happy
to provide an appraisal for your jewelry on site.
What
is the difference between platinum and white gold?
Platinum is a pure metal that
is naturally white in color and is stronger and more durable that
white gold. It is also more rare and thus more valuable. White gold
is pure gold that has been mixed with alloys to make it appear white.
White gold does not scratch as easily as platinum.
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